Unified Messaging is the integration of different electronic messaging and communications technologies such as e-mail, SMS, Fax, voicemail, video messaging into a single interface, accessible from a variety of different devices. With Unified Messaging all types of messages are stored in one system. Voicemail messages can be delivered directly into the user's inbox and played either through a headset or the computer's speaker.
This simplifies the user's experience and offers new options for workflow such as appending notes or documents to forwarded voicemails. UM solutions are generally used in the corporate environment to enhance and improve business productivity while decreasing communication issues.
Designed for single- or multi-site enterprises, Avaya’s powerful standards-based, IP unified messaging portfolio provides features like call answering, voice messaging, and speech capabilities. Unified Messaging comprises four products: Avaya Aura® Messaging, Avaya Modular Messaging, Avaya CallPilot™, and Avaya Hospitality Messaging Server—each supporting specific business and end user needs.
Avaya Aura® Messaging
Give users a rich set of features that increase their reachability, add new message notification options, and provide more ways to access and receive messages—all controlled using an intuitive web portal. Avaya Aura Messaging adapts to enterprise environments with flexible per-user message storage options, resiliency options, and deployment options for consolidation, centralization, and scale. Avaya Aura Messaging enables smooth migrations from legacy voicemail systems, with choice of TUI, tools for migration, and migration incentives.
Modular Messaging keeps messages accessible anytime, anywhere from a wide array of devices including phones, fax machines, and PCs. This flexibility enhances employee productivity, helping to improve customer satisfaction, lower costs, and drive revenue.
CallPilot provides voice/fax messaging and integrated unified messaging capabilities through the user’s familiar desktop e-mail environment. It also offers Web-based unified messaging and personal mailbox management through My CallPilot.
Hospitality Messaging Server
This flexible messaging solution integrates seamlessly with the Property Management System, providing advanced administrative functions to keep operations running smoothly. It can scale from the smallest property type to the largest mega resort and is available for global deployment.