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Unified Communications

  • Summary
  • Features | Benefits
  • Solutions

Unified Communications (UC), the convergence of business communications applications includes voice and video telephony, conferencing, collaboration, voice and video mail, instant messaging, email, calendaring and contacts.

The key advantage of Unified Communications is its ability to enhance the quality of the interactive experiences across an organization. As the speed and efficiency of communications between stakeholders is enhanced, significant business benefits are realized including improved customer experience, increased productivity, more frequent collaboration, reduced costs and ultimately, competitive advantage.

As businesses worldwide convert their traditional voice and data communications infrastructures to IP networks, they are eager to leverage the unique capabilities of this technology to improve their operational performance and market differentiation. Unified Communications represents a powerful set of converged network applications that can directly enhance a company's market advantage.

There is no single strategy by which enterprises move forward with Unified Communications since each customer has a unique set of needs and existing infrastructure Symmetry Networks understands this and partners with organizations to develop a Unified Communications strategy which supports complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns within the organization and identify relevant business processes.

A business assessment that evaluates communications patterns of the employee base is critical to successfully planning for Unified Communications. To identify opportunities for Unified Communications, business processes should be evaluated to identify where latencies exist due to human interaction and communication.


Seamlessly integrated:

Reply to email with your voice. Turn an IM into a conference call. Answer your desk phone from the airport. No matter how, where, or when you communicate, you’ll have seamless access to the same familiar interfaces and corporate resources.

Productivity focused:

When communications tools work together, you get more done. Take the Avaya Flare™ Experience―you use the same interface to collaborate real-time across all your tools, including desktop video, social media, conferencing, and more.


Unified Communications unifies systems, devices and applications from multiple vendors. We support open standards and robust interfaces with third-party products, for lower costs and improved flexibility. Our core communications platform, Avaya Aura®, leverages SIP architecture to simplify networks and connect users at every location regardless of endpoint infrastructure.


Enterprises of all sizes depend on Avaya for unified communications that improve efficiency, collaboration, customer service―and ultimately competitiveness. Unified Communications simplify the proliferation of technologies that businesses deal with every day. Our people-centric solutions integrate voice, video and data, enabling users to communicate and collaborate in real time, in the mode best suited to each interaction. This eliminates inefficiencies in communications to make organizations more productive and responsive.

Avaya also offers an open software platform for quickly developing multi-vendor Unified Communications and Communications Enabled Business Process (CEBP) applications. Avaya provides solutions and supporting services directly and through its channel partners.